Returns

Need to return something to Treegreen?

Before returning an item, please contact the Customer Service team, who will then ensure a hassle-free return.

The steps you will need to take are:

1. Contact us to request a returns number.

You can contact us by phone on 0845 867 5838 or email: support@theenergyegg.com

2. Fill in a returns form.

A copy of the form can be downloaded here, or you can request that a form be sent to you.

3. Return the goods AND the returns form to TreeGreen.

The returns address is:

TreeGreen Ltd
Graham Hills building
50 Richmond Street
Glasgow G1 1XP

Summary of returns services:

If you have received damaged or faulty goods then we will replace them once we have received the damaged or faulty product.

If you simply don’t like what you have purchased, you can return it within 7 days for a full refund. Goods must be returned unused and in an “as new” condition. You will be responsible for the cost of returning the items to us.

In all cases, goods must be returned in their original packaging, securely wrapped to prevent damage.

Treegreen will not accept responsibility for any item not returned to our postal address.

If the return is due to an error we have made, we will gladly refund the delivery charges. Please contact our customer service team with your details.

For your own protection we recommend that you use a recorded delivery service.
This does not affect your statutory rights.